Spanish Call Center delivers voice and non-voice customer support services using the Spanish language. Here is a list of solutions that you can outsource to us.
Customer Service – Connect with your customers and foster loyalty by having Spanish-based communication practices. We scout and train customer service representatives who are both fluent in Spanish language and knowledgeable about your customers’ consumer behaviors. We also make sure that our customer support solutions are up-to-date with market trends to match our services with changing consumer demands.
Technical Support – We understand the need to deliver tech support in a manner that will help common users easily grasp your instructions and apply those clearly. This is why our tech support agents are trained to explain complex technical details minus the confusion. We accomplish this by talking in the language that the customers are most comfortable using.
Email – You garner both cost-efficiency and wide scope by having email as one of your customer support platforms. Some customers prefer to get answers in written text so that they can take time understanding the instructions and save the message for later use. Give them this convenience by having this web-based platform alongside your phone-based contacting options.
Live Chat – Live chat is another communication channel that offers cost savings while it making your customer service proactive and instantly accessible. Have this feature on your website to provide quick answers to visitors who might be having troubles navigating through your site or finding items you are selling. An instant messaging program is capable of conducting multiple chat sessions with one agent, thus letting you cut operations expenses.